Recertification Specialist - Walnut Park

Philadelphia, PA
Full Time
Experienced

CRM Residential has been a trusted name in the property management industry for over 46 years specializing in affordable housing. Our success story is a testament to the dedicated and talented individuals who have chosen to build their careers with us. We take great pride in our values, and we live and breathe them every day.

Working at CRM Residential is so much more than a job, it is a career with purpose. No matter what department or level of the company you join, our mission is to provide a comfortable and reliable home environment for those who need it most and to provide excellent service to our customers. You will make a difference.

Why Join the CRM Residential Team:

  • Comprehensive Health Coverage
  • Retirement Savings with employer contribution
  • Bonus Potential
  • Paid Time Off (PTO)
  • Company Paid Holidays

What You’ll Get To Do:

The Recertification Specialist will receive general supervision and direction from the Community Manager. The Recertification Specialist will comply with established policies and authorized approval. Recertification Specialist responsibilities include, but are not limited to the following:

  • Resident selection and orientation in accordance with the Resident Selection Plan
  • Assist with the leasing of vacant apartments in an expeditious manner per company policy striving for 100% occupancy
  • Handle the timely recertification and interim recertifications of residents in accordance with HUD regulation and Low-Income Housing Tax Credit Program
  • Maintain the waiting list book and keeping it up to date in the computer following HUD regulations
  • Assist with the development of goals and objectives for the property
  • Maintain resident files according to policy outlined in CRM’s Occupancy Manual
  • Assist Property Manager in preparation of various file reviews such as:
  • Management Review
  • Mortgagee Inspection
  • Accept daily resident requests and write up corrective work orders as directed by the Maintenance Plus program
  • Daily management of office duties
  • Maintain an open office at prescribed times
  • Immediately handle daily work orders that come in
  • Take applications for prospective residents
  • Compute applications for eligibility, with supporting documents
  • Send out billing notices
  • Greet in-coming guests, respond to mail and handle all incoming telephone calls
  • Maintain a professional demeanor
  • Attend required trainings
  • In absence of the Community Manager, enforcement of the lease and the rules and regulations
  • Completion of all required reports as directed by various departments of CRM Residential
  • Required to observe all federal and local Fair Housing Laws
  • Perform other related duties, as assigned

Requirements:

  • High School diploma or equivalent education required. 3-4 years of experience can offset minimum educational requirements for this position.
  • 1-2 years of certification experience required
  • HUD experience required
  • Must have experience with recertifications, RealPage OneSite, and inspections
  • The position requires effective oral and written communication skills
  • Proficiency in Microsoft Office (Excel and PowerPoint in particular)
  • Ability to work with a variety of people and make them feel comfortable quickly
  • Must be able to multi-task
  • Ability to work any scheduled hours as well as additional hours needed to complete the job
  • The position requires effective oral and written communication skills
  • Strong customer service skills required
  • Must have strong organizational and time management skills

About CRM Residential:

CRM Residential is an award-winning full-service property management company which professionally manages 11,000+ apartments valued in excess of one billion. We are exclusively third-party so there is no conflict of interest between the properties that we manage for our clients and our own properties, because we do not own any properties. Our focus is dedicated to our clients.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you have a desire to work for a reputable company, we encourage you to apply for this exciting opportunity.

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