Front Office Assistant - Luther Arms

CRM Residential has been a trusted name in the property management industry for over 46 years specializing in affordable housing. Our success story is a testament to the dedicated and talented individuals who have chosen to build their careers with us. We take great pride in our values, and we live and breathe them every day. 

Working at CRM Residential is so much more than a job, it is a career with purpose. No matter what department or level of the company you join, our mission is to provide a comfortable and reliable home environment for those who need it most and to provide excellent service to our customers. You will make a difference. 

Why Join the CRM Residential Team: 

• Comprehensive Health Coverage 

• Retirement Savings with employer contribution  

• Bonus Potential 

• Paid Time Off (PTO)  

• Company Paid Holidays 

What You’ll Get To Do: 

We are seeking an experienced Front Office Assistant will work under the general supervision and guidance of the Community Manager, adhering to established policies and procedures and seeking authorized approval before taking any actions outside of these guidelines. The Assistant is expected to maintain a professional demeanor at all times, treating residents and incoming guests with friendliness and respect, ensuring a welcoming and efficient environment. 

• Ensure resident selection follows HUD guidelines. 

• Lease apartments efficiently. 

• Maintain complete resident files per CRM Residential policies. 

• Prepare annual and interim recertifications in compliance with HUD. 

• Manage office files, mail, and phone inquiries. 

• Maintain wait lists and update the Community Manager. 

• Process resident applications and work orders. 

• Handle new resident orientation paperwork. 

• Generate and file required reports for CRM Residential. 

• Implement occupancy requirements and maintain accurate property records. 

• Collect and prepare rent for deposit. 

• Manage office service contracts. 

• Attend required seminars. 

• Assist residents with social services. 

• Appear in court as needed. 

• Participate in annual unit inspections.  

• Assist with newsletters and marketing materials. 

• Support the Community Manager with other duties.  

Requirements: 

• High School diploma or equivalent education required 

• Proficiency in Microsoft Office (Excel and PowerPoint in particular)  

• Ability to work with a variety of people and make them feel comfortable quickly  

• Must be able to multi-task 

• Ability to work any scheduled hours as well as additional hours needed to complete the job 

• The position requires effective oral and written communication skills  

• Strong customer service skills required  

• Must have strong organizational and time management skills 
• Bi-lingual Spanish a plus  
• Full-Time, Monday-Friday 8am-4:30pm
• Some administrative experience is a plus

About CRM Residential:  

CRM Residential is an award-winning full-service property management company which professionally manages 11,000+ apartments valued in excess of one billion. We are exclusively third-party so there is no conflict of interest between the properties that we manage for our clients and our own properties, because we do not own any properties. Our focus is dedicated to our clients. 

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you have a passion for accounting and a desire to work for a reputable company, we encourage you to apply for this exciting opportunity.